“Is there a love service? Please go to platform six quickly. An elderly passenger has a sudden illness.” Zhao Junting’s intercom called.
“There is a love office, be here soon!” Zhao Junting responded immediately after hearing the call and rushed to the platform quickly. Under the guidance of her colleagues, she saw a 70-year-old woman sitting in the flower bed in the center of the platform with pale lips and a platform staff member beside her.
After a long conversation, we learned that the old man had an old heart disease. Zhao Junting quickly took out the Suxiao Jiuxin Pill from her pocket and gave it to the old man. 5JM Escorts minutes later, the old man’s symptoms worsened.
Zhao Junting is on duty at the Changchun Station Passenger Transport Workshop of Shenyang Bureau Group Co., Ltd. on China Railway Jamaicans Sugardaddy Road member. Since joining the work in 2012, she has worked for 11 years in the position of serving special key passengers such as “old, young, sick, disabled and pregnant”, and has written beautiful poems of youth through thousands of miles of service.
Changchun Station is a special-class station in the provincial capital city. It operates more than 500 passenger trains every day, with large business volume and large passenger flow. Zhao Junting used wheelchairs, stretchers and other disability aids to help special passengers enter and exit the station. Sometimes, when trains arrive intensively, she would push her wheelchair and trot to the station. On hot summer days, the outside is like a steamer, which often makes Zhao Junting sweat like rain; for three to nine days, the water dripping outside becomes ice. She braves the cold, wind and snow, and concentrates on serving the tourists.
Zhao Junting said: “No matter what you do, you must have excellent skills, love what you do, and focus on what you do.” Zhao Junting has so far helped more than 50,000 passengers handle waiting, boarding and landing problems. of hardship. She humbly solicits the opinions of tourists and proposes and strives to improve service methods, which has been widely recognized by tourists.
One day in 2015, an elderly female passenger made an angry call and walked into the Changchun Station Love Service. Zhao Junting poured a glass of water for the passenger and kept it at hand. Just listen to the passenger shouting into the mobile phone: “You don’t have to worry about where I go, you are always busy, do you still have me in your heart?” After saying that, he hung up the phone and started crying. JM Escorts
After Zhao Junting’s careful guidance, the old man told Zhao Junting the truth. Originally, the old man’s wife has passed away for many years, and he is usually alone and feels lonely. The children are usually busy with work and neglect to accompany the elderly.
Zhao Junting “makes bridges” between the elderly and their children, patiently comforting them. Finally, the old man’s son picked up the old man at the station and promised to accompany his mother more often in the future.
This incident brought great inspiration to Zhao Junting: in serving key tourists such as “the old, the young, the sick, the disabled and pregnant”, in addition to being careful and patient, we must also be good at summarizing work experience. Master the working method, so that you can get twice the result with half the effort. Therefore, she summarized the psychological needs of special key tourists from different groups, and by purchasing books, consulting Internet information, consulting old employees, and soliciting opinions from tourists, she summarized a set of psychological needs and solutions for special key tourists. Plan to make their travel smoother and more satisfying.
For example, she divided the elderly’s travel into 4 types: “group travel”, “alone travel”, “recently retired elderly” and “elderly with special needs”, targeting different Analyze the travel psychology of the elderly and formulate countermeasures one by one. Through a look, a gesture, a smile, a greeting, and a blessing, the sincerity of the passenger transport staff is conveyed. After this set of service methods was implemented, the number of special passenger complaints in the passenger transport workshop continued to decrease by 50 percentage points, achieving an overall improvement in the quality of passenger transport tools at the station.
In order to help more Jamaica Sugar passengers travel safely, she worked hard to learn first aid knowledge and actively During meals and at the arrival station, we combined the first aid training organized by relevant hospitals, made our own first aid kits, and carried Suxiao Jiuxin pills, chocolates, candies and other items with us in case of emergencies. “Zhao Junting is the ‘Dinghai Shengpin’ in the team. When encountering passengers with sudden illness or difficult problems, she can definitely solve them smoothly!” said Li Liang, a colleague in the “Spring Appointment” charity service team at Changchun Station.
Zhao Junting and her colleagues discovered during their work that after their travel at the train station, key passengers would face certain difficulties when transferring to rail roads, buses, taxis, airplanes and other road vehicles.
They take the initiative to connect with various road transportation industries – in 2014, the Changchun Station “Spring Appointment” charity service team took the initiative to connect with Changchun Jamaica Sugar Daddy Longjia Airport’s “Jinda Light Service Team” formed a civilized window co-construction pair, launched the “Love Builds a Rainbow Bridge” brand joint creation campaign, and completed the seamless connection of air and rail networks; 2015In 2016, we carried out service interaction with Zheng Yiming Lei Feng Motorsport to help key passengers traveling on the system to complete the connection and transfer between roads and trains in Changchun City; in 2016, we launched a project to jointly build a civilized window for road transportation enterprises in Changchun City with the rail road and public transportation departments. …A transportation service network covering Changchun Railway, civil aviation, track conditions, buses, and taxis is fully developed.
On average, she has to shuttle more than 40 passengers in and out of the station every day, walks at least 25,000 steps every day, and wears out more than a dozen pairs of shoes every year… This silently tells the hard work of Zhao Junting in serving passengers. In response, Zhao Junting just smiled lightly and said, “Just saying one more word or taking two more steps can satisfy the passengers. I think it’s worth it.” (Economic Daily reporter Ma Hongchao)